Return & Refund Policy

At The Styio Divaas, we value your satisfaction and strive to provide the highest quality products. If you are not entirely satisfied with your purchase, we’re here to help with a fair and transparent return and refund process.

1. Eligibility for Returns

You may request a return under the following conditions:

• The product was received in a damaged, defective, or incorrect condition.

• The return request is raised within [7/10/15] days of receiving the product.

• The product is unused, unwashed, and in its original packaging with all tags, labels, and invoices intact.

• Certain items such as intimate wear, cosmetics, and personalized/custom-made products are not eligible for return due to hygiene and customization reasons.

2. How to Initiate a Return

To initiate a return, please follow these steps:

• Contact our customer support team at [insert email/phone number] or through the Contact Us page.

• Provide your Order ID, the reason for return, and photographic evidence (if applicable).

• Our team will verify your request and provide return instructions or arrange a reverse pickup, where applicable.

3. Return Pickup & Shipping

• For eligible returns, we offer free reverse pickup service in select locations.

• In areas where reverse pickup is unavailable, customers may need to self-ship the product. We will reimburse a reasonable courier fee upon proof of dispatch.

4. Refund Policy

• Upon receipt and inspection of the returned item, we will notify you about the status of your refund.

• If approved, the refund will be processed to your original method of payment within 7–10 business days.

• In case of Cash on Delivery (COD) orders, refunds will be issued via bank transfer or store credit (as preferred by the customer).

5. Exchange Policy

• We offer size or product exchanges for applicable items, subject to availability.

• If the requested product is unavailable, a full refund or store credit may be issued.

6. Non-Returnable Items

The following products are non-returnable:

• Undergarments, swimwear, and beauty products

• Items marked as Final Sale

• Customized or monogrammed items

• Gift cards or promotional vouchers

7. Late or Missing Refunds

If you haven’t received a refund:

• Check your bank account or card statement again.

• Contact your bank/credit card company—it may take some time before your refund is officially posted.